Help Desks & Request Management
Help Desks & Request Management is a versatile application with unlimited options; Department Needs, Branch Feedback, Charity Drives, Referrals, and more. Manage and track these internal requests with transparency and ease. Submit requests for training, facilities, or even process improvements and track the status in real time for easy reporting with the export tool. Export details for easy reporting.
"Helpdesks are not only for IT anymore. Use Helpdesk to streamline request management across your organizations. Create unlimited instances of Help desks! Configure help desk administrator, technicians and custom fields for each instance. Include tracking history, status, resolution for each ticket. Examples include: Facilities requests HR requests (benefits questions, payroll discrepancies) Marketing (new materials, presentations) Lending tracking Employee Referrals for new products or services Portal Suggestions/ questions/ issues Training requests Praise/concern tracking for branches Website change requests Audit and Compliance questions CRA tracking (Community Reinvestment Act) Change management – change requests Records and Imaging Information requests Storage and Retrieval requests Classified Request submission Forgot Password Gift Card Orders Social Media (Posts/Info) Quality Control for branches (Branch Signature Card Errors, Accounting research, Instant Issue logs) Out of State Titles (Mail title to customer/member) Electronic Services (requests) Department Task Lists"